Provide support for Siebel CRM applications, ensuring timely resolution of incidents and service requests.
• Perform root cause analysis and implement permanent fixes for recurring issues.
• Collaborate with business users to understand data needs and deliver actionable insights using SQL.
• Support data extraction, transformation, and validation activities for migration from Siebel to Salesforce.
• Monitor system performance and proactively identify potential issues.
• Participate in CRP, UAT, and production rollout support.
• Document technical solutions, standard operating procedures, and known issues.
• Work closely with cross-functional teams including development, QA, infrastructure, and business stakeholders.
• Good functional Knowledge of Siebel and experience on Siebel
• Knowledge in Servicemax will be helpful.
Position requires a bachelor’s degree in computer science or information technology